DAY FINAL TEST
Answer without viewing the model. Compare and self-score each question 0, 1 or 2. Learning target:16/20 with full-credit answers on safety (Q4) and escalation (Q8). This is an educational target, not ABAREEZ certification.

1. Explain Ownership in practice. Then explain the difference between Responsibility and Responsible.
2. Complete and explain: I ___ the Supervisor. You mean providing what they need to succeed.
3. A large booking is arriving and there are too few Food Runners. What do you do before arrival? Use Proactive or Anticipate.
4. There is a slip hazard, a guest waiting for food, and an administrative report. Order your priorities and explain what you delegate.
5. An overloaded Supervisor wants to handle every table personally. How do you support them now and coach later?
6. Replace Someone follow up on the delay with clear direction: person, task, timing, and verification.
7. Food has left Dispatch. Do you close the issue? Explain Verify and Follow up.
8. A situation exceeds your authority near the end of your shift. How do Escalation and Handover apply? Does Ownership end?
9. Name the English terms for watching carefully and linking departments’ work. Use one in a sentence.
10. Name the eight Operational Control Cycle stages. Explain Position and Verify with an example.

MODEL ANSWERS
1. Ownership means remaining accountable for the result until resolution or clear transfer of responsibility, within your authority. Responsibility is a noun. Responsible is an adjective describing a person who is accountable.
Floor Manager — 2. Role of the Floor Manager; 8. Leadership Fundamentals; teaching language explanation

2. I support the Supervisor. Support can include information, resources, or coordination.
Floor Manager — 23. The Floor Manager Operational Control Cycle — Support; teaching language example

3. Be proactive: review demand and coverage, then coordinate suitable support with Supervisors before pressure increases. Anticipate means to expect a need and prepare for it.
Floor Manager — 6. The Zone Pulse Check; Floor Manager — 23. The Floor Manager Operational Control Cycle — Prepare, Position

4. Safety comes first according to procedures. Delegate food-delay follow-up to the Supervisor with clear direction, support, and verification. Defer non-urgent paperwork and reassess the impact.
Floor Manager — 23. The Floor Manager Operational Control Cycle — Prioritize, Direct, Support, Verify

5. Stabilize service and help them prioritize and distribute work while they remain involved in leadership. After service stabilizes, coach the behavior you observed and follow up on improvement.
Floor Manager — 9. The Supervisor Development Cycle; Floor Manager — 23. The Floor Manager Operational Control Cycle — Support

6. Teaching example: Supervisor, check the cause of this table’s delay with Dispatch now. Update the guest with confirmed information, then report back after the update so we can review the result.
Floor Manager — 23. The Floor Manager Operational Control Cycle — Direct: WHO, WHAT, WHEN, VERIFY

7. Do not close the issue just because food left Dispatch. Confirm correct delivery, recovered service, and the guest’s situation. Verify confirms the result. Follow up monitors execution and improvement and can include verification.
Floor Manager — 23. The Floor Manager Operational Control Cycle — Verify; Floor Manager — 9. The Supervisor Development Cycle — Follow Up

8. Involve the Restaurant Manager or Assistant Restaurant Manager according to the situation and procedures, and continue supporting. Handover covers the situation, actions, owner, pending matters, and follow-up. Escalation does not remove Ownership.
Floor Manager — 23. The Floor Manager Operational Control Cycle — Operational Escalation, Handover

9. Observe means to watch carefully. Coordinate means to organize work between the people involved. Teaching examples: Coordinate with Dispatch. Observe the whole zone.
Floor Manager — 5. Zone Observation, Operational Assessment & Command; Day Final Test, question 9

10. Prepare, Position, Observe, Prioritize, Direct, Support, Verify, Handover. Position: deploy support according to section demand. Verify: confirm that the support improved service.
Floor Manager — 23. The Floor Manager Operational Control Cycle; Day Final Test, question 10
